Customer Success Manager

: The Elevator Pitch: Why will you enjoy this new opportunity? At Omnissa , you will have the opportunity to make a significant impact while working alongside a global community of passionate professionals shaping the future of digital work.

The EUC Customer Success Manager plays a critical role in accelerating Omnissa 's growth by helping customers successfully adopt, expand, and realize measurable business value from Omnissa solutions.

As a trusted advisor, you will partner with customers throughout their lifecycle, helping them achieve business outcomes, improve employee experience, increase operational efficiency, and maximize return on investment.

Every day is different as you build strategic relationships, advocate for customers, and collaborate across Sales, Support, Product, Engineering, Professional Services, and Renewals teams. Success in the Role: What are the performance outcomes over the first 90 days you will work toward completing?

30 Days Develop relationships with key stakeholders across assigned accounts and internal account teams.

• Build an understanding of Omnissa solutions, services, customer journeys, and success methodologies.

• Learn Customer Success tools, health metrics, engagement models, and internal processes.

• Understand customer objectives, strategic priorities, adoption goals, and success criteria.

• Facilitate effective communication between customers and cross-functional teams. 60 Days: Manage a portfolio of customers with varying business objectives and maturity levels.

• Build and maintain business outcome-focused Success Plans.

• Conduct regular customer engagements, value discussions, and adoption reviews.

• Serve as the voice of the customer and promote industry best practices internally.

• Identify risks, opportunities, and adoption barriers while creating mitigation plans. 90 Days:

• Drive measurable improvements in customer health, adoption, retention, and business value realization.

• Manage multi-level sta