Customer Success Manager

Why Join Omnicell ? At Omnicell , you’ll have the opportunity to make a direct impact on how pharmacies and health systems deliver patient‑centered care.

As a Customer Success Manager , you’ll build trusted relationships with large enterprise partners, help them maximize value from EnlivenHealth’s solutions, and influence outcomes that support safer, smarter medication management.

You’ll collaborate across Product, Operations, Marketing, IT, and Technical Support while partnering directly with senior pharmacy and retail leaders. If you thrive in a fast‑paced, customer‑driven environment where your expertise shapes stronger patient engagement and business results, this is the role for you.

What You’ll Do Purpose: Drive customer value, retention, and growth by serving as a strategic advisor and advocate for your assigned partners.

As a Customer Success Manager , you will champion customer outcomes by ensuring optimal adoption of EnlivenHealth solutions, enabling pharmacy partners to improve patient engagement, workflow efficiency, and revenue.

Key Responsibilities

Drive retention and expansion within assigned enterprise accounts by understanding partner goals and aligning solutions that help them achieve measurable business outcomes.

Lead successful rollouts of EnlivenHealth solutions by partnering cross‑functionally with Operations, Product, Marketing, Training, and other internal teams.

Build deep, trusted relationships with pharmacy leaders—from store‑level managers to Directors, VPs, and C‑Suite stakeholders—understanding their strategic priorities and organizational needs.

Maintain a steady communication cadence , sharing adoption insights, usage trends, customer sentiment, and opportunities for deeper engagement. Identify advocacy opportunities such as testimonials, case studies, and reference participation.

Serve as the customer sponsor , coordinating internal support, ensuring timely resolution of issues, and escalating when needed to remove roadblocks. Provid