Customer Success Manager

“Real people, real partnership, real impact. ” At Oceans , we help the best and brightest to take advantage of opportunities that otherwise wouldn’t be available to them, while supporting entrepreneurs with global talent.

This role focuses on the relationship between our Clients and our Talent and overseeing the health of those partnerships: supporting onboarding processes, tactically advising on best practices for collaboration, proactively addressing instances of misalignment, and ensuring a productive and supportive working relationship for the long haul.

Position - Customer Success Manager The Customer Success Manager plays a key role in laying the foundation for a successful Client/Talent Partnership and ensuring both parties are working together harmoniously throughout their lifecycle as a pairing.

In designing and guiding Clients through a structured, custom onboarding process; checking in throughout the relationship to advise on best practices and document partnership health; and addressing misalignment in a dynamic manner, the Customer Success Manager acts as as a facilitator and cultural translator for the Client/Talent partnership, to increase mutual satisfaction and prevent service-level churn.

This is a full-time, remote position open to applicants in the US.

Accountability You will have four primary areas of focus, with the expectation that you will be measured on your ability to design and execute customized onboarding flows; bridge complex cultural gaps through effective communication and translation; push back on outsized expectations to problem solve before issues arise; and proactively own your partnership portfolio.

That means: Facilitating calls with Clients and Talent in the earliest stages of their partnership, to get them set up to work together and ensure alignment in their individual ways of working Managing Client dissatisfaction or misalignment to productive ends Maintaining infrastructure to support satisfaction and growth, including Hubs