Roswalt - Closing Head - Luxury Residential

ROLE OVERVIEW: Roswalt Realty is looking for a female Closing Head Residential & Commercial to lead site closing operations for our Worli project. The role owns end-to-end conversion of qualified walk-ins into bookings across both residential and commercial inventory, team leadership over a group of Closing Managers, direct handling of HNI / UHNI clients, and disciplined MIS reporting to leadership. The ideal candidate has spent the last 7+ years closing residential and / or commercial ticket sizes in Breach Candy, Peddar Road, Carmichael Road, Altamount Road, Malabar Hill, Worli, Prabhadevi, Lower Parel and adjacent SoBo pockets - knows the competing ultra-luxury inventory street by street, has a working network of CPs, IPCs and wealth managers in the catchment, and can carry an executive presence into a first-time conversation with an UHNI buyer or corporate occupier decision-maker. KEY RESPONSIBILITIES: - Own the site's closing revenue target - monthly, quarterly and annual - across residential and commercial inventory. - Lead a team of 3 - 6 Closing Managers; drive daily huddles, weekly reviews and monthly performance evaluations. - Personally handle top-tier HNI / UHNI walk-ins, corporate occupier prospects and repeat clients; manage the closing experience end-to-end. - Convert Sourcing-generated and CP-generated leads into site visits, and site visits into bookings. - Design and enforce the site closing SOP - walk-in greeting, project presentation, model tour, negotiation, closure. - Manage direct pricing and negotiation approvals within delegated authority; escalate strategic asks to the Principal / Sales Head. - Maintain accurate, timely MIS reports - daily walk-in log, weekly conversion, monthly bookings, ticket-size mix, closing-cycle time, team performance - and present them to leadership on a fixed cadence. - Coordinate with the CRM team for smooth booking-to-registration handover on both residential and commercial deals. - Coordinate with the Sourcing team to identify catchment gaps and feed back on lead quality. - Maintain deep, updated competition intelligence on Breach Candy / Peddar Road / Malabar Hill / Worli / Prabhadevi ultra-luxury residential inventory and Lower Parel / BKC / Worli commercial inventory - pricing, offers, positioning, absorption. - Personally maintain relationships with key CPs, IPCs, wealth managers, family-office contacts and corporate occupier decision-makers in the catchment. - Train, mentor and elevate Closing Managers into future site leaders. CANDIDATE REQUIREMENTS: - Female candidate with 7+ years of residential and / or commercial real-estate sales / closing experience, of which the majority must be in South Mumbai (Breach Candy, Peddar Road, Carmichael Road, Altamount Road, Malabar Hill, Worli, Prabhadevi, Lower Parel, Parel, Byculla, Mahalaxmi, Tardeo, Dadar, Wadala, Mahim and adjacent). - Demonstrable ticket-size comfort in the 10 Cr - 200 Cr+ range - ultra-luxury residential or premium commercial. - Prior experience with reputed South Mumbai developers, IPCs or luxury boutique brokerages preferred (Lodha, Oberoi, Piramal, Rustomjee, Raheja, Godrej, Sunteck, Runwal, Wadhwa, Adani Realty, DLF, K Raheja, CBRE, JLL, Knight Frank, Cushman, Colliers, Savills, Anarock or peer). - Prior team-leadership experience - has directly managed a team of 3+ Closing Managers or equivalent. - Strong existing CP, IPC, wealth-manager, family-office and (for commercial) corporate occupier network in the South Mumbai catchment. - Sharp product knowledge of competing ultra-luxury SoBo residential inventory (Breach Candy / Peddar Road / Malabar Hill) and commercial inventory (Worli / Lower Parel / BKC) - pricing, positioning, absorption stats. - Strong MIS discipline - comfortable owning daily, weekly and monthly reports; fluent in Excel / Google Sheets and CRM MIS. - Excellent spoken English; Hindi and Marathi proficiency strongly preferred. - Executive presence, grooming and communication comfort with UHNI buyers and corporate CXO occupiers. - Comfortable with a 6-day working week and a weekday weekly off; open to being on-site during peak walk-in hours (weekends, evenings, holidays). - Graduate qualification required; MBA preferred but not mandatory. KEY SKILLS: Ultra-Luxury Residential Closing - Commercial Closing - SoBo Catchment - UHNI / HNI Handling - Corporate Occupier Handling - Team Leadership - MIS Reporting & Cadence - Walk-in Conversion - Site Sales SOP - Pricing & Negotiation - CP / IPC / Wealth-Manager Network - Competition Intelligence - CRM Handover - Executive Communication - Ticket Sizes 10 - 200 Cr+ KEY OBJECTIVE OF THE ROLE: To own the site's bookings number across residential and commercial inventory and the quality of the closing experience - converting walk-ins into signed deals at target ticket size and margin, running sharp MIS discipline for leadership visibility, while building a Closing team that becomes a talent engine for Roswalt's future South Mumbai projects.