Business Partner, Customer Success

Position objective: As the Business Partner, Customer Success (Program), you will be part of a dynamic Program Management Office team assigned to a specific Guidant Global MSP client, reporting into the Program Leader (Program Manager or Program Director).

This role is commercially focused and accountable for protecting, growing, and defending the account by expanding spend, monetization, program adoption, and overall client value.

It combines the day-to-day program delivery ownership of the Program Lead with the candidate-facing and supplier-facing rigor of the Senior Talent Consultant, wrapped in a strategic Business Partner lens toward the client’s Customer Success organization.

You will be empowered to build senior stakeholder relationships, proactively identify new business opportunities within the account, lead a confident commercial talk track, and deliver flawless operations in conjunction with the Client Sponsor, Service Delivery team, and Shared Back-Office Services team.

We are looking for an experienced MSP professional with incredibly high integrity, an inquisitive mind, strong commercial instincts, and a passion for operational and customer service excellence.

Commitment to our culture, values, and behaviors: Achievement of the position objectives and key responsibilities is attained by: Fostering collaboration and building strong connections that drive Impellam’s strategy and initiatives forward.

Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture. Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Key responsibilities: Commercial Ownership, Customer Success & Business Partnership – your top priority is building relationships and driving measurable commercial impact across the client account: Commercial Ownership – protect, grow, and defend the account by identifying opportunities to i