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Head of Consulting
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Job Description
Join BLP and help make the world’s business processes autonomous! Our agentic platform helps finance and operations teams worldwide remove manual work from their core business processes, so work runs end-to-end with greater control and significant productivity gains.
Today, over 550 enterprise customers use BLP across 1,300+ deployed projects. In the processes we automate, customers achieve productivity improvements of 5 to 10 times. To date, BLP remains majority employee-owned, with Goldman Sachs holding a minority stake as a growth investor.
Our success is driven by deep expertise in technology and business processes, a superior product with strong product-market fit, reflected in an expanding customer base that includes Fortune 500 companies. BLP is one of Switzerland's fastest-growing SaaS scale-ups; we are now entering our next phase of growth.
From our headquarters on Zürich's Bahnhofstrasse, we're expanding globally, with a growing presence across Europe and North America. Join us and help make autonomous operations the new standard. The opportunity Go-live is where our customers start to see the value of BLP.
As Head of Consulting you build and lead the organization that owns everything after go-live: how far each customer's automation goes, the support they rely on every day, the escalations, and whether they stay with BLP and grow. Your organization will more than double over the next year, including new teams in Germany.
You lead three groups: Consulting: Consultants and Associate Consultants who push each customer's automation further after go-live. Customer Success Engineering: the CSEs who keep money-critical processes running. Client Partners: they own our largest strategic accounts within their own practice.
You report to the VP Customer Success and are part of the Customer Success leadership team. What you'll do Own net revenue retention and expansion across our installed base, and lead the Client Partners who hold the executive relationships on our
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