Partner Success Manager

This is a remote position. The opportunity Our client is looking for a Partner Success Manager to support existing partners as they move through the Pledge and Campaign processes, keep milestones on track, and grow strong accounts beyond the initial engagement.

You will manage partner relationships primarily through written communication, identify expansion opportunities, and own those relationships through upsell and continued growth. About the organization Our client helps creators bring custom toy ideas to life from concept to campaign.

Its partners range from video game companies and individual animators to sports podcasters and animal rescue organizations. Our client handles design, production, and fulfillment end to end, and is scaling quickly as campaign volumes grow.

What you will do Support existing partners through the Pledge and Campaign processes, making sure milestones, follow-ups, and next steps land smoothly. Manage partner communication primarily over email, using occasional Zoom calls when a live conversation is the best way to move an account forward.

Maintain empathetic, reliable follow-up across multiple partner accounts and proactively surface needs, risks, or blockers. Identify strategic partners with clear upsell potential, including additional products, new drops, and expanded merchandise lines.

Own partner relationships through expansion, balancing a strong partner experience with thoughtful commercial growth. Use or quickly learn HubSpot, Front, Asana, Gmail, and Google Calendar, and join account strategy conversations in real time when timezone overlap allows.

Requirements

What you bring Experience managing named customer or partner accounts in customer success, account management, partner success, or a closely related relationship-focused role. Strong written communication, empathy, and follow-up discipline; most partner communication in this role happens over email. Demonstrated ability to spot growth opportunities within an existing rel