Assistant General Manager - eCommerce - Retail/Fashion

Ecommerce Manager Location Gurgaon Grade : AGM Team Size : 10 ROLE OVERVIEW We are looking for a result - oriented Ecommerce Manager to own and grow our watch and lifestyle portfolio across leading e - commerce platforms - Amazon, Myntra, Flipkart, Ajio, Tata CLiQ Luxury etc. This role carries full P&L accountability for both marketplace and outright (OR) business, end - to - end marketplace operations, and team management. The ideal candidate brings marketplace depth, strong commercial acumen, and the ability to manage both the buy - side and sell - side of an outright ecommerce business. KEY RESPONSIBILITIES 1. Business Ownership & Revenue Growth: - Full P&L ownership of the ecommerce and OR business - Build and execute category - wise growth plans to achieve revenue targets - Identify and onboard new brands and categories aligned with our entry - to - luxury, bridge - to - luxury, and luxury positioning in watches and fashion accessories - Drive assortment depth and brand penetration across all platforms 2. Outright (OR) Business Management: - Own the full OR cycle: brand negotiation, purchase order placement, inward, and sell - through - Manage open - to - buy budgets by brand and platform; ensure stock is bought against demand - Track sell - through rate by brand and SKU; flag slow - movers early and drive markdown/liquidation decisions - Maintain inventory health - minimize days of inventory on hand while avoiding stockouts on hero SKUs - Coordinate with brand managers on seasonal buy plans, launch windows, and exclusive launches - Manage returns, rejections, and reconciliations with brand principals on a monthly basis 3. Platform & Partner Management: - Serve as the primary point of contact with various e - commerce platforms - Negotiate visibility, share of voice, homepage slots, and festival deal participations - Maintain active relationships with category managers at each platform to stay ahead of algorithm changes and opportunity windows 4. Operational & Supply Chain Management: - Oversee billing, invoicing, stock reconciliation, order fulfillment, returns, and warehousing - Work closely with the WH team to ensure inward TAT, outward accuracy, and returns processing are meeting SLAs - Drive process improvements to reduce return rate, improve TAT, and eliminate stock discrepancies 5. Team Management: - Manage and mentor a team of 5 - 10 people including the WH and Catalog team - Set weekly and monthly targets for the team; conduct structured reviews against output KPIs 6. Marketing & Campaign Management: - Plan and execute high - impact digital campaigns to improve ROAS and customer acquisition - Collaborate with the Performance Marketing team to align on ad spend, platform promotions, and deal - day strategies - Track campaign performance metrics and iterate for improved ROI 7. Customer Experience: - Ensure superior product listings, delivery experience, and post - sale service across all platforms - Monitor platform ratings and seller health scores; maintain above - threshold metrics on all platforms KEY KRAS - Marketplace GMV (platform - wise and combined) - Outright sell - through rate by brand and platform - Days of inventory on hand per brand / SKU - Return rate - Seller health score / listing quality score across platforms - Platform - wise ROAS on paid campaigns - Brand partner reconciliation - accuracy and timeliness - Team output KPIs - catalog completeness %, WH SLA adherence QUALIFICATIONS & EXPERIENCE - MBA or equivalent in Marketing, E - Commerce, or Business Management - 7 - 10 years of experience in ecommerce, preferably in luxury, lifestyle, or fashion segments - Hands - on experience with Amazon Seller/Vendor Central and Myntra partner portals - Strong understanding of outright buying, sell - through management, and open - to - buy planning - Proven P&L ownership track record in an online business - Experience managing small teams in a fast - paced, startup - style environment - Premium or luxury product experience is a strong plus