Technical Sales Manager

Introduction A company in Cape Town is looking for a technical sales manager. Duties & Responsibilities • Manage and grow key customer relationships within the Liquid Sales portfolio. • Drive the sales pipeline from customer enquiry, product briefing and sample requests through to quotation and order fulfilment. The core Sales pipeline. • Generates and maintains finished product specifications and Bills of Materials (BOMs) for customer orders. • Prepares accurate quotations, sets target margins, and maintains pricing/costing traceability. • Handles customer training, SLAs, technical training materials, and post-sale support. • Submits monthly sales forecasts OTIF and maintains a high level of forecast accuracy. • Maintains accurate contract/price lists and reviews customer requirements against the company's offer. • Owns responsive, OTIF communication with customers on enquiries and orders. • Investigates and closes out customer complaints effectively and within agreed timelines linked to Liquid Sales accounts. • Follows ALC's governance, reporting and communication standards (all managers). • Participates in and delivers the bi-annual performance review cycle (all employees). • Upholds company DNA, culture and values (Driving Force) in day-to-day conduct. • Supports zero-finding outcomes for the Management System (Mango audits). • Work closely with Manufacturing, Quality, Finance and other internal teams to ensure customer commitments are delivered. Desired Experience & Qualification MINIMUM QUALIFICATIONS & EXPERIENCE • Diploma or Degree in Sales, Marketing, Business Management, Engineering, Manufacturing or a related technical field. • 5–7 years' relevant experience in technical sales, B2B sales, business development or a technical commercial environment. • At least 2–3 years' experience in a senior sales or sales management capacity . • Experience in manufacturing, plastics, packaging, engineering or a related industry will be advantageous. • Strong technical product knowledge and the ability to understand customer specifications and technical requirements. • Experience with sales forecasting, quotations, pricing, margins and commercial targets. • Experience working with ERP systems ; Syspro experience will be advantageous. • A valid driver's licence and willingness to travel to customers may be required. KEY SKILLS & COMPETENCIES • Strong customer relationship management skills. • Excellent verbal and written communication skills. • Strong listening, questioning and presentation skills. • Excellent negotiation and problem-solving abilities. • Strong planning, organising and decision-making skills. • Commercially astute with a strong understanding of pricing, margins and profitability. • Ability to interpret customer requirements and develop appropriate technical solutions. • Strong leadership and stakeholder management skills. • Ability to manage multiple priorities in a fast-paced manufacturing environment. • High level of attention to detail and accuracy. • Ability to take ownership and deliver against agreed targets. TECHNICAL & SALES PROCESS EXPERIENCE • Experience in the following areas will be advantageous: • Technical product specifications and BOM development. • Quotation preparation and costing. • Customer enquiry and sample request processes. • Product and fitment knowledge. • Customer complaint investigation and resolution. • Customer training and after-sales support. • Sales forecasting and pipeline management. • Pricing and contract management. • Manufacturing or packaging industry experience.