Project Manager

Job Purpose The Project Manager works to provide the best in-class service to our customers and directly with our clients to implement technology engagements.

Duties & Responsibilities Proactively set and manage expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, and issues & risks Provide weekly status reporting to customers, management team, and internal staff Manage multiple projects across different departments within the organization, assuring that all team members have the required information and resources to complete tasks effectively, these projects can include management of the implementation process for the following teams/ tasks ◦ IT: FHIR connectivity, HL7 ◦ Application Configuration: Design, build, testing, training ◦ Development: Application development for client onboarding ◦ Coordination of outbound file requests to client and between multiple internal systems Proactively communicate and manage expectations of both internal and external stakeholders by facilitating weekly calls, recording detailed meeting minutes, identifying next steps in the process, and diligently following up on all open activities until project completion Lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite Ensure project deliverables are met timely, to the satisfaction of our customers, and meet the high-quality standards that have been set by Med-Metrix Lead teams in high priority risk situations by coordinating and instilling a sense of urgency where applicable across multiple internal and client cross functional teams Act as point of escalation for critical implementation-related risks and facilitate their timely resolution Take initiative in outlining project dependencies and sequencing tasks to ensure smooth delivery Support revenue targets by accurately forecasting project go-live dates, meeting forecasted completion dates, and escalating as needed