Senior Software Developer / Manager

Position Summary: M&S Consulting is seeking a Senior Software Developer / Manager to serve as the designated Key Personnel technical lead for our clients Blanket Purchase Agreement, where M&S teams as the Salesforce and Agentforce delivery under the prime contractor.

This role owns the full software development lifecycle for the automated contact center solution on Salesforce, including requirements analysis, design, development, testing, and implementation.

The role is the primary Salesforce technical authority for the contract and leads Agentforce implementation, security, release management, and the platform testing program. This is a fully dedicated position requiring active Salesforce and Agentforce certifications held prior to award.

Key Responsibilities

Own the software development lifecycle for the automated contact center solution: requirements analysis, solution design, development, testing, and production implementation on Salesforce.

Serve as the primary Salesforce technical point of contact for the contract and as design authority within the Salesforce Center of Excellence. Lead Agentforce implementation, including topics, actions, guardrails, and the evaluation and testing program aligned to PWS 5. 13. 2. 6.

Own the release pipeline and quality gates, enforcing that no developer performs coding on the clients platform ahead of the clients certification pre-approval. Perform systems analysis of Salesforce, integration, and networking components, and acquire and analyze software tools and platforms for integration.

Lead the Salesforce transition workstream and serve as the Salesforce security control owner for the engagement. Design and deliver integrations across Service Cloud, Service Cloud Voice, Open CTI, Genesys Cloud CX, Box, and MuleSoft.

Provide technical leadership, including mentoring developers, conducting code reviews, guiding development standards, and collaborating with government and prime stakeholders. Required Qualifications (Mandatory): S