Partner & Agentforce Contact Center, Solution Consulting Director

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce 's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce .

About the Role

The Solution Director, specializing in our Voice-centric product solutions, is a recognized expert and demonstrated thought leader in the technical and functional application of Voice and Contact Center solutions for enterprise customer engagements.

This role significantly influences the successful architecture and delivery of complex cloud telephony projects, while driving expertise, knowledge sharing, and community growth within the CSG Professional Services team.

This senior-level position sits within CSG Professional Services, in the Emerging Specialized Delivery team.

You will serve as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers, guiding them through transformational initiatives utilizing Agentforce Contact Center (AFCC), Partner Contact Center (formerly SCV), Voice AI, and core Contact Center as a Service (CCaaS) ecosystems.

Key Responsibilities

Serve as a trusted advisor to the client , providing architectural leadership on designing scalable voice workflows, CTI integrations, and real-time media/data flows across the Agentforce Contact Center (AFCC) and Partne