Engagement Delivery, Senior Manager (Missionforce)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce 's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce .

Overview of the Role As an Engagement Delivery Senior Manager on the Missionforce Professional Services team, you will serve as a hands-on delivery leader, project manager, and trusted advisor across a portfolio of Public Sector engagements.

Operating as an individual contributor, this role focuses directly on project delivery execution, customer relationship management, and project health—without direct people leader responsibilities.

You will support delivery health across assigned engagements, partnering closely with the Portfolio Delivery Leader (PDL), project teams, and customer stakeholders to ensure work is delivered with quality, predictability, and alignment to mission outcomes.

You are a builder of trust—with customers, with delivery teams, and with internal partners. You bring credibility through proximity to the work, and you help teams navigate the unique demands of a Public Sector, cleared environment.

Responsibilities

Delivery Execution & Engagement Health Delivery Governance: Own and manage the day-to-day delivery health of assigned engagements, ensuring strict adherence to Salesforce Professional Services Methodology (SPSM) standards, project