Customer Success Manager

– Customer Success Manager Cartful is changing the way that brands engage with their shoppers online. Using interactive shopping experiences, we build shopper confidence while delivering valuable “zero-party” data back to our clients.

Each experience is configured to our client’s unique industry use case using our proprietary software platform and tried and tested implementation process.

We’re working with fantastic brands like Peet's Coffee, Arc'teryx, Otterbox, bareMinerals, Skechers, Lumber Liquidators, HOKA One One, and Bombas and are growing quickly. We are seeking an experienced account manager to join our Customer Success organization.

Here at Cartful, we call this role the Optimization Manager because their primary responsibility is to use the analytics at their disposal to make data-driven improvements, or optimizations, to each client’s personalized on-site product recommender.

These improvements help us build strong client relationships that allow us to maintain our industry-leading customer retention. New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal candidate.

Duties and Responsibilities Build relationships with core and secondary stakeholders, exploring additional areas of account growth Engage in proactive account management to help secure the annual contract renewal Become a SME (Subject Matter Expert) in Google Data Studio, modifying each client’s performance dashboard to their specific needs Monitor client data to identify areas for account optimization Make sure that each client account is always working and making strong product recommendations Transcribe client requests into clear, descriptive and actionable development tickets Keep clients updated with progress on all outstanding development tickets & service requests Request and deliver case studies, client quotes and referrals Required Qualifications Bachelor’s degree in business, marketing, ecommerce or related field 3+ years