Customer Success Manager

About Wunderkind : Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue.

Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands.

An internet that treats humans like real people instead of “web traffic. ” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication.

By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

About the Role

The Customer Success Manager (CSM) partners with Wunderkind ’s largest enterprise clients to drive exceptional outcomes on our Autonomous Marketing Platform.

This role is pivotal in executing high-impact campaigns, managing complex projects, and collaborating with stakeholders to ensure seamless tactical execution and measurable results. Success metrics for this role include Gross & Net ARR retention, platform adoption, client performance, and NPS.

The CSM will manage a concentrated portfolio of enterprise clients, serving as the expert in platform capabilities and execution.

Ideal candidates bring a unique combination of technical proficiency, creativity, and meticulous attention to detail, enabling them to execute data-driven strategies that optimize customer engagement across digital channels. This role is highly technical and requires in-depth training in our proprietary platform.

This role is highly technical and requires in-depth training in our proprietary platform. You'll work with some of the world's most prominent cons