Customer Success Manager

Who We Are CXAPP is a forward-thinking technology company that leverages AI and data science to drive innovation and deliver cutting-edge solutions. At CXApp , we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things.

Our flagship product “CXAI” (formerly CXApp ) is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in a work ‘from-anywhere’ world for employees, partners, customers, and visitors.

We take pride in the way we positively impact the daily lives of our customers and continue to push the boundaries of how our platform can benefit others. The technology: The CXApp platform tech stack uses native mapping, analytics, on-device positioning and app technologies.

The overall solution helps organizations provide a frictionless work environment to employees with features such as: hot desk and room booking, indoor navigation with turn-by-turn directions on a digital map, company-wide news feeds, an in-app company directory of colleagues and workplace amenities, as well as bookable opportunities and experiences.

Job Description

Are you passionate about helping customers succeed and thrive? Do you have a proven track record of driving adoption, expansion, and renewals in a SaaS or technology environment? If so, we want you to join our team as a Customer Success Manager.

Role Overview

As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp . You will be responsible for driving product adoption, identifying expansion opportunities, and ensuring high renewal rates among our customer base.

Your focus will be on building strong relationships, understanding customer needs, and delivering exceptional value. This CSM role is a remote position in the Los Angeles, California area.

Key Responsibilities

Customer Onboarding: Guide new custo