Head - Inside Sales/B2C Sales - North India

Our client is a large services organization. They have offices across India and are looking to hire an Inside Sales head at their Delhi/NCR based office. This is not a remote role. This is a key role and the incumbent will own revenue, conversions, productivity and overall sales performance. Key Responsibilities: - Lead and mentor a large Inside Sales team with clear KPIs and productivity targets. - Own sales strategy, pipeline, forecasting and delivery of revenue targets. - Drive lead-to-conversion through funnel analysis and process improvement. - Monitor sales metrics and take corrective action to improve productivity and conversions. - Drive training, coaching, performance management and bottom-quartile improvement. - Ensure strong consultative selling, objection handling, negotiation and articulation of programme ROI. - Partner with Business Head and Marketing on growth, lead quality, ROI and profitability. - Work with HR to improve engagement and achieve 80%+ retention while reducing early exits. - Drive regular sales reviews, knowledge sessions and capability-building initiatives. Candidate Profile: - 12+ years in Digital / Inside / Tele Sales, with strong B2C experience. - Proven experience managing large Inside Sales / outbound sales teams. - Strong ownership of revenue, sales productivity, conversion and pipeline management. - Data-driven approach to sales performance and decision-making. - Strong consultative selling, negotiation and people-management skills. - Power BI / Tableau and strong CRM experience preferred. - If this matches your experience, please apply at the earliest. Please note: - Your profile will be managed with strict confidence. - Similarly, we will be able to share the client's name till your profile is shortlisted at our end. Vipul Agarwal Zend Consulting Services +91-9820060954