Head - Inside Sales - eCommerce - North India

Key Responsibilities: B2C Inside Sales Leadership: - Lead the complete B2C Inside Sales function with ownership of revenue and business performance. - Develop and execute sales strategies to drive conversions, revenue growth, and profitability. - Build, scale, and manage a large Inside Sales COE. - Define sales targets, operating metrics, productivity benchmarks, and performance frameworks. - Drive pipeline management and ensure consistent achievement of sales objectives. Sales Strategy & Process Excellence: - Design and implement scalable sales processes, SOPs, and governance mechanisms. - Identify process gaps and continuously improve sales efficiency and conversion rates. - Drive quality standards across the customer journey and sales funnel. - Implement best practices for lead management, follow-ups, conversion, and customer engagement. - Leverage technology and automation to improve sales productivity. Analytics & Performance Management: - Establish strong sales analytics and reporting frameworks. - Monitor pipeline health, conversion ratios, productivity, revenue performance, and team metrics. - Identify performance gaps and implement corrective actions. - Use data-driven insights to optimize sales strategies and resource allocation. - Provide regular business and performance updates to senior stakeholders. Team & Stakeholder Management: - Build, mentor, and manage a large inside sales organization. - Establish performance management, coaching, and capability-building programs. - Work closely with Marketing, Product, Operations, Customer Experience, and Finance teams. - Drive cross-functional alignment to improve the overall customer and sales experience. Required Candidate Profile: - 11+ years of experience in Inside Sales / Tele Sales / B2C Sales. - Strong experience leading large-scale B2C inside sales teams. - Proven track record of managing large sales organizations and delivering revenue targets. - Experience handling 100 Cr+ revenue exposure will be preferred. - Strong understanding of sales analytics, pipeline management, conversion optimization, and productivity management. - Experience in building or managing a Sales COE / centralized inside sales function. - Strong process improvement and quality management orientation. - Experience in a D2C business will be an advantage. - Excellent leadership, stakeholder management, communication, and decision-making skills. - Strong commercial orientation with a focus on revenue, profitability, and scalable growth. Key Competencies: - B2C Inside Sales Leadership - Revenue & P&L Orientation - Sales Strategy & Execution - Inside Sales COE - Pipeline & Conversion Management - Sales Analytics - Productivity & Performance Management - Process Excellence - Quality Management - Large Team Leadership - Stakeholder Management Experience: - 11+ years Preferred Industry Background: - D2C - Consumer Internet - E-commerce - Consumer Services - High-Volume B2C Businesses Perks & Benefits: - Opportunity to lead and scale a large B2C Inside Sales organization. - High-impact leadership role in a rapidly growing organization. - Significant ownership of revenue, sales productivity, and business growth.