Bilingual Patient Services Representative

Description We are hiring Bilingual Patient Services Representatives to join a growing healthcare support team in a fully remote role based in Mexico.

In this position, you will serve as an important point of contact for patients and healthcare providers, supporting both inbound patient calls and proactive outbound outreach .

You will help patients with appointments, follow-ups, general nonclinical questions, and other patient-support needs while ensuring every interaction is handled professionally, accurately, and with care.

This is a great opportunity for someone with healthcare, medical office, patient services, healthcare contact center, insurance, or scheduling experience who is comfortable working in a structured, high-accountability environment.

What You'll Do

Handle inbound patient calls, messages, appointment requests, callbacks, and general nonclinical inquiries. Schedule, reschedule, confirm, and cancel appointments according to established provider and workflow requirements.

Make outbound calls for appointment follow-ups, Annual Wellness Visits, new initiatives, canceled or unconfirmed appointments, website requests, and other approved patient-engagement campaigns. Follow approved scripts for results-call workflows and appropriately route clinical questions to licensed staff.

Support insurance verification and prior-authorization workflows within the assigned scope. Conduct approved Medicare, MIPS, HEDIS, and other patient outreach activities. Communicate clearly and patiently with patients, including older adults who may require additional explanation, repetition, or a slower speaking pace.

Accurately document calls, patient interactions, appointment information, outcomes, messages, and follow-up requirements in the appropriate systems. Communicate patient needs, scheduling challenges, escalations, and unresolved issues to office staff.

Maintain strong attendance, schedule adherence, productivity, quality, and patient-experience standards. Work From Hom