Bilingual Customer Service Representative | Mexico WFH

Description Are you a bilingual English/Spanish customer service professional with strong communication skills and experience supporting customers by phone? We are hiring Customer Service Representatives to work from home in Mexico for a growing healthcare-related customer service program.

This is an excellent opportunity for experienced contact center professionals who are comfortable handling inbound calls, answering member questions, working toward performance goals, and delivering a professional, empathetic customer experience.

What You'll Do

As a Customer Service Representative, you will provide prompt, courteous support to health plan members and representatives while assisting with questions related to transportation services and other member support programs.

Your responsibilities will include: Answering inbound calls from health plan members and representatives Listening carefully to understand customer needs and responding professionally Providing accurate information and assistance regarding available transportation services Handling customer questions and concerns with patience, empathy, and professionalism Entering and maintaining accurate customer information and data Meeting established performance and quality expectations Following all HIPAA and compliance requirements when handling protected health information (PHI) Escalating transportation or customer service concerns to the appropriate leadership team Participating fully in required training and coaching Completing all required compliance and training courses Maintaining professional conduct and appearance during training and ongoing coaching Participating on camera during required training and meeting sessions Compensation & Work Arrangement $5.

50 USD per hour Paid weekly in arrears Independent Contractor position Fully Remote; Work From Home in Mexico Schedule & Training Training Schedule: Monday-Friday, 8:00 AM-4:30 PM EST Production Schedule: Potential shifts scheduled between 8:00 AM-6:00 PM