Field Services Operations Leader "Central West"

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Manager __ Job Summary The Operations Leader supports the Senior Field Service Manager in leading day‑to‑day operations, performance, and development of the regional field service team.

This role helps ensure safe, efficient, and high‑quality service delivery across customer sites while maintaining strong operational discipline and customer satisfaction.

The Field Service Operations Leader provides hands‑on leadership in technician support, scheduling, performance monitoring, issue escalation, and continuous improvement initiatives. This position plays a key role in driving service excellence, workforce readiness, and operational consistency.

This role will support Field Services (and manage the related Field Techs) in the following Central area states: MN, WI, IN, and IL.

Key Responsibilities

Operational Leadership & Team Support Manage the daily activities and performance of field service technicians. Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery. Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed.

Monitor technician performance, productivity, and adherence to service standards and KPIs. Participate in hiring, onboarding, and ongoing development of field service staff.

Service Delivery & Customer Support Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations. Support resolution of escalated service issues, coordinating with technical experts and management when necessary.

Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving. Assist in reviewing service reports, documentation, and compliance