Product Operations Manager, Research Services

About Mercor Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models.

Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.

Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.

About the Role

As a Product Operations Manager, Research Services, you'll drive operational excellence to support Mercor's full-service research partnerships.

You will prioritize and manage delivery across various strategic customer segments to support model evaluations, diagnose model capability gaps, and fulfill post-training demand to better support our most strategic customers.

This is a highly technical, internally-facing role in the Product Operations job family at the intersection of Product, Engineering, Data Production, GTM, Finance, and Strategic Partnerships.

What You'll Do

Prioritize the Benchmark Portfolio : Own the intake and prioritization of new benchmarks and evaluations supported in our platform. Weigh customer demand, observed capability gaps, differentiation versus public benchmarks, and build cost to inform our priorities. Support Dataset Demand Generation : Run and share leaderboard evals to drive Mercor’s research brand equity during new model releases. Manage