Product Operations Manager, Talent Experience
Get alerts for roles like this
More Product Operations Manager, Talent Experience roles in San Francisco — straight to your inbox. No account needed.
Applying to this role? Tailor your résumé to this job description in one click, then download it clean — no watermark, no subscription.
Job Description
About Mercor Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models.
Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.
About the Role
As a Product Operations Manager on the Talent Experience team, you'll sit at the intersection of Product, Engineering, Operations, and the experts who do the work on Mercor's platform.
You'll help experts succeed by running the feedback loop that turns their problems into product changes, owning the tooling and data our specialists work in, and working through the distributed team that is the front line of that loop.
You'll own the operational systems that make expert support work at scale - from the tool stack and reporting layer to the cross-functional channels that route each problem to the team that owns it - while serving as the voice of experts inside the Product organization.
You'll also own how the work gets done across the team: the processes, the quality bar, and the operating cadence that keep it consistent as scope grows. This is a hands-on, systems-building role for someone who enjoys solving ambiguous problems, working close to the people our platform ser