Business Analyst, Digital Product & Process Transformation | Contract

Job Responsibilities Engage stakeholders to understand business goals, pain points, operational challenges and policy requirements Elicit, analyse, document and validate business and functional requirements Translate business needs into user stories, process flows, functional specifications and acceptance criteria Facilitate workshops and requirement-gathering sessions with stakeholders Analyse current business processes and identify opportunities for process optimisation and automation Assess the impact of proposed changes on business operations, systems, users and policies Collaborate with solution architects and technical teams to design practical and scalable solutions Recommend improvements that enhance operational efficiency, user experience and service outcomes Work closely with Product Managers and delivery teams throughout the software development lifecycle Support Agile delivery by managing and refining product backlogs and requirements Clarify business requirements during development and help teams resolve requirement-related issues Ensure delivered solutions meet business objectives and user needs Develop and review test scenarios, test cases and acceptance criteria Coordinate and support System Integration Testing (SIT) and User Acceptance Testing (UAT), validating that system functionality meets agreed business requirements Support defect triage and resolution activities Build strong relationships with business, operations and technology stakeholders, and facilitate discussions to achieve alignment across multiple stakeholder groups Support implementation planning, business readiness, training and adoption activities Communicate project progress, issues, risks and recommendations effectively to stakeholders Monitor solution performance and user feedback after implementation, identify enhancement opportunities and support continuous product improvement Work with support and operations teams to investigate and address production issues Contribute to less