Business Analyst

Key Responsibilities Business Analysis & Requirements Management: Engage stakeholders to understand business goals, pain points, operational challenges, and policy requirements. Elicit, analyse, document, and validate business and functional requirements.

Translate business needs into user stories, process flows, functional specifications, and acceptance criteria. Facilitate workshops and requirement-gathering sessions with stakeholders.

Process Improvement & Solution Design: Analyse current business processes and identify opportunities for process optimisation and automation. Assess the impact of proposed changes on business operations, systems, users, and policies.

Collaborate with solution architects and technical teams to design practical and scalable solutions. Recommend improvements that enhance operational efficiency, user experience, and service outcomes.

Product & Delivery Support: Work closely with Product Managers and delivery teams throughout the software development lifecycle. Support Agile delivery by managing and refining product backlogs and requirements. Clarify business requirements during development and assist teams in resolving requirement-related issues.

Ensure delivered solutions meet business objectives and user needs. Testing & Quality Assurance: Develop and review test scenarios, test cases, and acceptance criteria. Coordinate and support System Integration Testing (SIT) and User Acceptance Testing (UAT).

Validate that system functionality meets agreed business requirements. Support defect triage and resolution activities. Change Management & Stakeholder Engagement: Build strong relationships with business, operations, and technology stakeholders.

Support implementation planning, business readiness, training, and adoption activities. Communicate project progress, issues, risks, and recommendations effectively to stakeholders. Facilitate discussions to achieve alignment across multiple stakeholder groups. Post-Implementation & Continuous Imp