Senior Digital IT Business Analyst - #1704

About the Role We are seeking a Digital Business Analyst to support the delivery and continuous improvement of digital products and services within a Singapore Government agency.

The successful candidate will work closely with business stakeholders, users, technology teams, vendors and cross-functional delivery teams to understand business needs, translate them into clear requirements, and support the delivery of secure, user-centric and scalable digital solutions.

This role is suited to someone who can bridge business needs, user experience and technology, while operating effectively in a complex public-sector environment.

Key Responsibilities

Business Analysis & Requirements · Engage business stakeholders to understand business objectives, operational processes, pain points and user needs. · Conduct requirements elicitation through interviews, workshops, observations, process reviews and data analysis.

· Analyse and document current-state and future-state business processes. · Translate business needs into clear and actionable business and functional requirements. · Develop artefacts such as business requirements documents, user stories, use cases, process flows, acceptance criteria and functional specifications.

· Identify opportunities for process simplification, automation and digitalisation. · Analyse business and operational impacts arising from proposed digital solutions.

Digital Product & Solution Delivery · Work with Product Owners, UX designers, architects, developers and other technology teams throughout the product lifecycle. · Support product discovery, solution design, backlog refinement and prioritisation.

· Facilitate discussions between business and technology stakeholders to resolve requirements and solution issues. · Participate in Agile ceremonies such as sprint planning, refinement, reviews and retrospectives where applicable.

· Support user acceptance testing (UAT), including development of test scenarios, test cases and acceptance criteria. ·