Mid-Enterprise Customer Success Manager

About Doppel Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels.

We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation.

By unifying Digital Risk Protection and Human Risk Management, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale.

Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense.

Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges. The Role At Doppel , we focus on building a culture where people feel respected, supported, and trusted to do meaningful work.

We value clarity, collaboration, and solving real problems for our customers and teammates. We are looking for a Mid-Enterprise Customer Success Manager to manage and grow a portfolio of high-growth customers, ensuring they achieve measurable value from Doppel ’s platform.

In this position, you will drive adoption, retention, and expansion while acting as a trusted advisor and advocate for your customers.

What You Will Do

Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders Guide customers through onboarding, adoption, and renewal to ensure consistent value realization Proactively monitor account health, identify risks early, and take action to mitigate churn Drive product adoption through training, enablement, and best practices Partner with Sales to identify and execute