Enterprise Customer Success Team Lead DACH

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.

5 trillion annually by 2025 - we invite you to be part of the solution! Your mission: Are you a people-person who thrives on helping others grow and succeed? Do you enjoy coaching, sharing your knowledge, and setting your peers up for success?

This newly created role offers the opportunity to build our first Enterprise focused Customer Success team for DACH.

Reporting directly to the Senior Director of Customer Success, you’ll drive team performance through coaching, development, and clear accountability, while ensuring alignment with segment, regional and global strategy.

You’ll play a key role in building a strong CSM culture, enabling your team to deliver measurable impact for our largest customers. All of this while contributing to one of the most exciting industries in digitalisation — helping to make the internet a little bit safer, together with a highly driven team.

Here's how you'll make a difference:

• Lead, guide, and support a team of Enterprise Customer Success Managers, driving performance against key metrics (gross retention, net revenue retention, and expansion) across a portfolio of high-value, strategic accounts

• Build and own the enterprise account strategy including risk management, expansion planning, and executive sponsorship programs for your team's book of business

• Coach your team on navigating complex, multi-stakeholder buying and renewal environments, including negotiation strategy and commercial structuring for high-ARR contracts

• Personally engage with C-level and senior stakeholders on strategic accounts to build executive relationships, resolve escalations, and reinforce long-term partnership value

• Clearly communicate company vision, stra