Principal Architect - Modern Work & Collaboration

Job Summary Serves as the technical authority for Logicalis’ Collaboration and Modern Work solutions with primary focus on Cisco Collaboration technologies, including Cisco Unified Communications Manager (CUCM), Webex Calling, Webex Contact Center, and Collaboration Devices, with secondary focus on Microsoft 365 and Microsoft Teams.

Responsible for enabling Logicalis Sales, Pre‑Sales, and Delivery teams to design, position, and deliver collaboration solutions that align to client business outcomes.

Works across all aspects of the Logicalis sales and services organization to ensure teams can sell, design, implement, and manage Cisco‑led and multi‑platform collaboration solutions.

Provides expertise on large, complex opportunities with primary focus on Deal Pursuit, Solution Development, Sales Enablement, and Go‑to‑Market execution within the Collaboration practice.

Essential Duties and Responsibilities Sales Enablement & Customer Advisory Serves as a senior technical seller and advisor for governance-related customer engagements. Partners with Sales to shape deals, influence strategy, and articulate governance value in early-stage customer conversations.

Enables Sales and Architects with clear, outcome-focused governance narratives, positioning guidance, and use-case-driven storytelling. Leads or supports executive-level customer discussions, workshops, and roadmap conversations related to Modern Work technologies.

Provides architectural oversight and escalation in support of deal success and customer confidence.

Ensures consistency across sales, delivery, and managed services teams while keeping customer-facing messaging simple, practical, and commercial Customer Engagement Engages seamlessly with Sales and Delivery teams to support pursuit and transition of complex collaboration engagements.

Acts as the technical authority for Cisco Collaboration‑led solutions, including enterprise calling, contact center, and device strategies. Will provide oversight for multi pra