Delivery Manager - Customer Experience (UC, Contact Center, Endpoint Mgmt, AI)

Job Summary The Delivery Manager – Customer Experience (CX) provides leadership and operational oversight for Professional Services delivery within an assigned region.

This role partners with Sales, Solution Architects, and Services teams to ensure efficient delivery execution, strong client outcomes, and achievement of financial and operational goals. What you will do Apply understanding of the business and contribute to departmental objectives.

Collaborate with cross-functional teams to achieve organizational and delivery goals. Build and maintain strong relationships with technology partners, CDW account managers, regional managers, architects, and engineers to drive services success.

Collaborate with Sales, Solution Architects, Services teams, and leadership to maximize services financial performance. Manage team performance, including professional and technical development, through coaching and training aligned to current and future client demands while balancing utilization and profitability.

Ensure team members understand roles and follow best practices in service delivery across solutions and geographies. Act as escalation point for issues related to team performance or client satisfaction. Build and maintain a Trusted Partner Network to augment engineering capacity and capabilities.

Participate in client engagements including sales calls, service estimates, and strategic planning with executive-level stakeholders.

What we expect of you Bachelor’s degree required and 7 years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support OR, 11 years of work experience required delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support, including 1+ year of managerial experience.

Excellent written, presentation, and verbal communication skills with experience presenting technology recommendations from a business perspective.