Client Experience & Office Coordinator

Client Experience and Office Coordinator Location: On-site, Hudson, Ohio, 44236 Pay: $23/hour Hours: Monday – Friday, 9:00 AM – 5:00 PM Length: Contract-to-hire Join Our Team as a Client Experience and Office Coordinator!

Are you a polished, service-oriented professional passionate about delivering exceptional client experiences? We’re seeking a highly organized and personable individual to play a vital role in supporting our mission-driven organization.

This role offers the chance to be the primary point of contact for donors, financial advisors, and stakeholders, ensuring they receive seamless, white-glove service that reflects our commitment to excellence.

In this dynamic position, you'll handle inbound client inquiries, assist with donor portal supports, process applications, and maintain accurate records—all while supporting daily office operations.

If you thrive in a fast-paced environment, possess strong communication skills, and take pride in delivering professional service, you could be perfectly fit!

Must- Haves: At least 1 year of customer service experience, particularly answering inbound calls 1 year of office experience with excellent organizational skills Exceptional verbal and written communication abilities Strong attention to detail and sound judgment Ability to manage multiple priorities efficiently Nice to Have Skills: Familiarity with donor-advised fund operations or financial services Experience with online client portals and troubleshooting Additional proficiency with Microsoft Office applications Prior exposure to nonprofit or charitable organizations Preferred Education and Experience: Some college coursework or higher education preferred Professional experience in client-facing or administrative roles Other Requirements: On-site availability in Hudson, Monday through Friday, 9 AM to 5 PM Successful completion of background and drug screening Willingness to participate in a two-week training program Business casual attire with casual Fridays If you’re eager to grow within a forward-thinking organization committed to making a difference, don’t wait—apply now and bring your excellent client service skills to our dedicated team!

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