Retail Head - Multi Store Operations

Retail Head - Mumbai Location: Mumbai Role Overview: We are looking for an experienced Retail Head to take overall ownership of a large-scale retail business. The role will focus on driving revenue and profitability while ensuring strong store performance, operational discipline and a consistent customer experience across locations. Key Responsibilities: - Take ownership of retail business performance across multiple stores and locations. - Drive revenue, profitability, sales productivity and overall P&L performance. - Review store-level performance and identify areas for improvement across conversion, ATV and productivity. - Strengthen operational standards and ensure consistent execution across stores. - Oversee visual merchandising, category execution and effective utilisation of retail space. - Partner with Commercial, Finance, Supply Chain, Marketing, Digital and HR teams on business priorities. - Ensure inventory availability, stock discipline and effective operational controls across stores. - Lead manpower planning, team development and performance management. - Drive new store openings and support expansion initiatives. - Establish performance dashboards and review mechanisms to track business progress and identify corrective actions. - Work closely with leadership and cross-functional teams to improve overall business outcomes. Ideal Profile: - Strong experience in Retail Operations and Business Leadership. - Proven experience managing P&L and multi-store retail operations. - Experience handling large teams and working with cross-functional stakeholders. - Strong commercial and analytical approach with a focus on business performance. - Customer-centric mindset with a strong understanding of store operations. - Experience in premium, large-format or multi-location retail will be relevant. - Strong leadership, decision-making and stakeholder management skills