Retail Head

Role Overview: The Bridge Associates is partnering with a fast-growing retail business in Mumbai to hire a Head of Retail. This is a high-impact leadership mandate for a retail professional who can take ownership of the entire retail business - from store performance and customer experience to expansion and commercial outcomes. The role will work closely with the founders and leadership team to build a scalable retail engine and drive growth across the store network. Key Responsibilities: - Own the overall retail business, including store performance, revenue, profitability, and operational excellence. - Drive store-level metrics, productivity, footfall, conversion, average bill value, and customer experience. - Develop and execute strategies for same-store growth and new-store expansion. - Identify opportunities to improve store economics, margins, manpower productivity, and operational efficiency. - Partner with Marketing, Supply Chain, Finance, and Business teams to deliver retail growth. - Build strong processes and operating rhythms across the store network. - Lead and develop the retail team, building a high-performance culture across locations. - Work closely with founders and senior leadership on retail strategy, expansion plans, and business growth. Ideal Candidate: - 12 - 18+ years of experience in retail or multi-store operations. - Strong experience managing multiple stores or large retail networks. - Proven track record of driving revenue growth, store productivity, and profitability. - Experience across fashion, beauty, lifestyle, consumer, F&B, QSR, or other retail-led businesses would be relevant. - Strong understanding of store economics, customer experience, people management, and expansion. - A hands-on, commercially sharp leader who can operate at both strategic and ground level. Leadership Expectations: - Build a strong and consistent retail operating culture. - Drive accountability and performance across stores. - Balance growth, customer experience, and profitability. - Work closely with founders to shape the next phase of the retail business. Working Model: - Full-time, on-site - Mumbai. - Confidential search. Company details will be shared with shortlisted candidates directly