Retail Head - Luxury Retail - Premium/Luxury Retail

Job Summary: We are looking for an experienced Retail Manager for a leading brand based in Mumbai, with a strong presence in the premium and luxury retail space. The role offers an opportunity to lead the existing retail business while playing a critical role in the brands next phase of growth and evolution towards luxury . The ideal candidate will bring strong expertise in premium retail, with the maturity, customer orientation and commercial mindset required to operate in a luxury environment. Key Responsibilities: - Lead retail operations with a strong focus on sales, profitability, customer experience and retail excellence . - Drive consistently high standards of premium and luxury customer experience across the retail network. - Strengthen store performance, productivity and operational effectiveness. - Lead, develop and build high-performing retail teams. - Establish and enhance processes, systems and retail standards to support business growth and scalability. - Work closely with senior leadership and cross-functional teams to translate business strategy into retail execution. - Play a key role in scaling the retail footprint , including supporting new store launches and expansion initiatives. - Identify opportunities to elevate the brand's retail experience and strengthen its positioning within the premium-to-luxury segment. - Use retail performance metrics and market insights to drive informed business decisions. - Build organisational capability and a strong retail culture as the business enters its next phase of growth. Candidate Profile: - 12+ years of experience in premium, luxury or high-end retail. - Strong understanding of premium customer experience, retail operations and commercial performance . - Experience managing retail teams, store networks and business performance. - Candidates from premium retail brands with strong customer-centric and service-led environments are encouraged to apply. - Exposure to luxury retail or experience in transitioning / elevating a premium retail business towards luxury will be an advantage. - Experience in retail expansion, new store launches and business scaling would be preferred. - Strong commercial acumen combined with a deep understanding of customer experience. - Mature people leadership and stakeholder management skills. - Ability to build processes, teams and retail capabilities for scale. - Strategic yet hands-on approach, with a strong sense of ownership and execution.