Associate Director - Human Resources - BPO/ITeS

Profile & Expertise: - 15+ years of experience in Human Resources positions. Candidates with HRBP experience in third party business process services companies preferred. - Must be well-versed with HR generalist responsibilities. - Must be well-versed in each of the human resources disciplines - compensation and benefits, payroll, transformation, training and development, employee relations and employee engagement. - Experience leading teams in a fast moving, customer-centric, hands-on environment. - Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information. - Experience working with a global, matrix environment with multicultural teams. - Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices. Key Responsibilities: - The role would involve complete generalist activities, HR initiatives, employee retention, well-being and employee engagement for the location. - Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently. - Provide vision, leadership, planning, and guidance for the development, implementation and management of an effective employee lifecycle. - Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes. - Drive the continuing development of the team and the integration of HR functions. - Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement. - Partner closely with the senior leadership team to drive culture change for the location, aligning to the cultural values. - Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential.