HR Business Partner - Technology/Product Development

HR BUSINESS PARTNER - TECHNOLOGY / PRODUCT DEVELOPMENT Location: Bangalore, India Function: Human Resources Industry: Technology / Product Development Employment Type: Full-Time Experience: 6 - 10 Years Reporting To: Head - HR / HR Director About the Role: We are looking for an experienced HR Business Partner (HRBP) to partner closely with technology and product development teams in a fast-paced organisation. The role will act as a strategic HR partner to business leaders while driving employee engagement, talent management, performance management, workforce planning, HR operations, and people initiatives. A key part of the role will also involve HR vendor management, ensuring effective coordination, service delivery, compliance, commercial management, and performance monitoring of external HR service providers. Key Responsibilities: 1. HR Business Partnering: - Partner with business leaders and technology/product leadership to understand workforce and people requirements. - Provide HR advisory support on employee lifecycle, organisational effectiveness, performance and people-related matters. - Translate business objectives into practical HR initiatives. - Act as a trusted point of contact for managers and employees. 2. Talent & Workforce Management: - Support workforce planning, manpower budgeting and organisational restructuring initiatives. - Partner with Talent Acquisition teams on critical and niche technology hiring requirements. - Identify talent gaps and support succession and talent development initiatives. - Analyse workforce trends and provide actionable insights to business leadership. 3. Employee Engagement & Employee Relations: - Drive employee engagement initiatives across technology/product teams. - Monitor employee satisfaction, engagement and retention trends. - Handle employee grievances and facilitate timely resolution of employee relations matters. - Conduct employee connect initiatives, skip-level interactions and engagement activities. 4. Performance Management: - Drive performance management processes across assigned business units. - Partner with managers on goal setting, performance reviews, feedback and development plans. - Support identification and management of high performers and underperformers. - Ensure effective implementation of HR policies and performance frameworks. 5. HR Vendor Management - Key Responsibility: - Manage relationships with external HR and people-service vendors. - Coordinate with vendors for recruitment, staffing, background verification, payroll, employee benefits, learning, HR technology and other HR services as applicable. - Define and monitor SLAs, KPIs and service quality for HR vendors. - Review vendor performance, commercial terms, invoices and service delivery. - Conduct periodic vendor performance reviews and resolve escalations. - Support vendor onboarding, empanelment, contract renewal and commercial negotiations. - Ensure vendors comply with organisational policies, statutory requirements, data privacy and contractual obligations. - Identify opportunities to optimise vendor costs and improve service quality. - Maintain appropriate vendor documentation, MIS and performance reports. 6. HR Analytics & Reporting: - Prepare HR dashboards and management reports covering headcount, attrition, hiring, engagement, performance and other people metrics. - Analyse HR data and identify trends requiring management intervention. - Present actionable insights to HR and business leadership. 7. HR Policies & Compliance: - Ensure effective implementation of HR policies and processes. - Partner with relevant teams to ensure compliance with applicable employment and statutory requirements. - Support HR audits and process improvement initiatives. - Maintain confidentiality of employee and organisational information. 8. HR Projects & Transformation: - Lead or participate in HR transformation and process-improvement projects. - Support implementation and optimisation of HRMS / HR technology platforms. - Drive automation and digitisation of HR processes wherever possible. - Participate in organisation-wide people initiatives and change management programs. Key Skills & Competencies: - Strong HR Business Partnering experience within a technology / product development environment. - Experience partnering with Technology, Engineering, Product, R&D or Digital teams. - Strong HR Vendor Management and stakeholder management capabilities. - Good understanding of employee engagement, performance management and talent management. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to influence senior stakeholders and business leaders. - Strong negotiation and commercial understanding for vendor management. - Ability to manage multiple priorities in a fast-paced technology environment. - Strong understanding of HR processes, policies and employment practices. - Hands-on experience with HRMS / HR analytics tools will be an advantage. Preferred Experience: Must Have: - 6 - 10 years of overall HR experience. - Strong HRBP experience in a technology / product development organisation. - Experience working with technology/product/engineering stakeholders. - Demonstrated experience in HR vendor management. - Strong stakeholder management and communication skills. Good to Have: - Experience in a SaaS, software product, technology, IT services or engineering/R&D organisation. - Exposure to HR transformation / HR digitalisation. - Experience managing multiple external HR service providers. - MBA/PGDM in Human Resources or equivalent qualification. Key Success Measures: - Effective HR partnership with technology and product leadership. - Improved employee engagement and retention. - Timely and effective resolution of employee issues. - Efficient workforce and talent management. - Improved HR vendor performance and SLA adherence. - Vendor cost optimisation and compliance. - Accurate and timely HR analytics and reporting. - Successful implementation of HR initiatives and projects.