IT Infrastructure & Operations Lead

Role Overview The IT Infrastructure & Operations Lead will be responsible for the day-to-day management, reliability, and continuous improvement of Client's IT infrastructure and technology operations across its corporate offices, retail/F&B outlets, and supporting environments.

The role will serve as the primary IT point of contact for the client/business, providing hands-on technical leadership while managing and coordinating a team of IT personnel and external vendors.

The ideal candidate should have strong infrastructure and IT operations experience, with prior exposure to multi-site F&B, retail, hospitality, or similar environments where uptime, point-of-sale systems, network connectivity, and rapid incident resolution are critical. 1.

IT Infrastructure & Operations Working closely with the team and take ownership of day-to-day IT infrastructure and operations across the organisation and retail/F&B outlets. Manage and maintain network infrastructure, Wi-Fi, firewalls, switches, servers, endpoints, printers and other IT equipment.

Ensure reliable connectivity between outlets, headquarters, cloud services and other business systems. Monitor IT infrastructure performance, availability, capacity and security. Identify recurring infrastructure issues and implement permanent solutions.

Maintain accurate documentation of IT infrastructure, configurations, network diagrams and asset inventories. Perform regular health checks and preventive maintenance across outlets. 2.

Retail & F&B Technology Operations Provide technical oversight for IT systems supporting retail/F&B outlets, including: Internet and Wi-Fi -Back-office systems e. g.

Firewall -CCTV/access-control -Ensure new outlets and outlet renovations are IT-ready before opening Coordinate IT setup for new outlet openings, relocations and closures. Respond quickly to outlet-level incidents that may affect sales or business operations.

Work closely with operations and outlet managers to minimise downtime and disruptio