MOM IT Infrastructure Engineer

Requirements 1.

Role Overview

The IT Infrastructure Engineer is responsible for the implementation, operation and maintenance of application infrastructure services that meet application requirements and business needs, and is aligned to Government’s policies, standards and procedures. 2.

Roles and Responsibilities

a) Engage stakeholders to gather and translate business requirements into scalable and secure infrastructure solutions that meet availability, capacity, resiliency, security and business continuity requirements.

b) Work with internal teams, vendors and service providers to design, implement, configure and transition infrastructure solutions and services into production operations.

c) Support the rollout of new infrastructure platforms, technology refresh initiatives and infrastructure-related projects across on-premises and cloud environments d) Manage the day-to-day operations, maintenance and support of IT infrastructure services to ensure high availability, optimal performance and minimal service disruption.

e) Monitor infrastructure health, troubleshoot incidents, perform root cause analysis, and coordinate timely resolution of technical issues in accordance with service level agreements (SLAs).

f) Manage firmware upgrades, security patching and lifecycle maintenance activities for infrastructure components, ensuring service continuity and minimising operational risks.

g) Ensure infrastructure solutions and operations comply with prevailing Government ICT policies, IM8 requirements, cybersecurity standards, and Agency IT governance frameworks.

h) Support vulnerability remediation, security hardening, audit activities and risk management initiatives to maintain a secure and resilient infrastructure environment. i) Manage vendor performance, maintenance contracts and service delivery to ensure contract obligations and operational requirements are met.

j) Develop and maintain technical documentation, standard operating procedures (SOPs), deployment guide