Sr. Client Relationship Manager

Where industry intelligence is going next, and who's building it For over five decades, the world's most sophisticated institutions have relied on IBISWorld to navigate uncertainty, identify opportunity and stay ahead of change.

Banks, consulting firms, governments: when the stakes are high and the answer has to be right, they come to us. That trust is our legacy, and it's our starting point.

We're advancing beyond traditional research into AI-enabled, actionable intelligence, embedding human-verified insight directly into the workflows our clients live in so they can see further and decide faster. The ground is shifting in our industry, and we are the ones moving it.

You'd be joining at the most exciting moment to do so. Why this role, right now We're investing heavily in Client Services in Australia, raising the bar on how we hire, how we develop our people, and what great looks like.

We're building a team with real momentum, genuine accountability, and the kind of culture people don't want to leave. This is a high-impact seat on that team. You'll own a portfolio of key accounts, protect and grow ARR, and act as the trusted advisor your clients call first.

You'll have real autonomy over how your book is run and a direct hand in shaping how a high-performing CS team operates. If you're the kind of person who's quietly outgrown your current role, who wants to be surrounded by people as driven as you are, this is the one to look at.

What you'll own You'll maximise the lifetime value of an assigned portfolio of key accounts. Two focuses, equally weighted: secure renewals & protect ARR, and drive growth by finding and closing the cross-sell and upsell opportunities hiding inside your book.

Own the end-to-end performance of your book: renewal rates, upsell revenue, and client health Become the trusted advisor your clients call first, building relationships deep and wide enough to weather any renewal Identify, qualify, and close expansion across products, integration & A