Client Manager

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Shape Client Outcomes. Influence Strategy. Grow Your Career. At Gallagher Bassett, we don't just manage claims – we help organisations create safer workplaces, improve recovery outcomes and achieve meaningful business results. As Australia's premier provider of claims management, risk and workforce solutions, we're trusted by some of the country's largest employers to deliver exceptional workers' compensation and injury management services. Backed by the strength of the global Gallagher organisation, we combine local expertise with international scale and opportunity. We're looking for an experienced Client Manager to join our Victorian Workers' Compensation team. This is an exciting opportunity for a relationship-focused workers' compensation professional who enjoys partnering with clients, analysing performance trends and influencing outcomes at a strategic level. As a Client Manager, you'll be the trusted advisor for a portfolio of workers' compensation clients, helping them navigate legislative requirements, manage performance outcomes and maximise the value of their workers' compensation programs. Working closely with operational leaders, brokers and client stakeholders, you'll drive service excellence, identify opportunities for improvement and deliver strategic initiatives that strengthen client relationships and support business growth. How you'll make an impact • Manage and grow relationships across a portfolio of Victorian workers' compensation clients. • Act as the primary point of contact for client performance, service delivery and strategic initiatives. • Facilitate client reviews, service meetings and executive presentations. • Analyse claims performance, claims costs, premium impacts and injury trends to provide meaningful recommendations. • Partner with operational leaders to deliver exceptional service and client outcomes. • Develop and implement tailored client engagement and service plans. • Identify opportunities to improve recovery, return to work and claims management outcomes. • Work closely with brokers and stakeholders to build strong, productive partnerships. • Support client retention initiatives, tender activity and business growth opportunities. • Provide legislative and scheme guidance to clients while ensuring compliance with Victorian workers' compensation requirements. About you What We're Looking For We're open to candidates from a range of workers' compensation backgrounds. You'll bring: • Experience within workers' compensation, injury management, claims management or client services. • Strong relationship management and stakeholder engagement skills. • The ability to influence, negotiate and communicate effectively with senior stakeholders. • Experience interpreting and presenting claims and performance data. • Strong commercial acumen and problem-solving capability. • Excellent presentation, organisational and project management skills. • A customer-focused mindset with a passion for delivering outstanding outcomes. Why Gallagher Bassett? At GB, you'll join a business that genuinely invests in its people and provides clear pathways for growth and development. We offer: • A 9-day fortnight option. • Flexible and hybrid working arrangements. • Ongoing career development and leadership programs. • A supportive and collaborative team environment. • Access to mentoring and succession planning opportunities. • Health and wellbeing benefits. • Opportunities to work with some of Australia's largest and most recognised employers. • Career pathways across Gallagher Bassett, Australia and globally through Arthur J. Gallagher. Ready for Your Next Challenge? If you're looking to take the next step in your workers' compensation career and move into a highly visible, strategic client-facing role, we'd love to hear from you. Apply now and join a team that's redefining what exceptional client service looks like in workers' compensation. You must have the right to live and work in Australia to be eligible for employment at Gallagher Bassett. Agency candidates will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer. We value diversity, inclusion and belonging and are committed to creating a workplace where everyone can thrive.