Project Manager(Senior Consultant)

Engagement Duration: 24 months Skill level: Senior Consultant Expected Start Date: 1 Oct 2026 Company: Govtech Role Overview We are seeking an experienced Project Manager to manage the operational activities of the One Service system.

This national platform facilitates seamless integration between multiple government agencies and Town Councils, ensuring high availability and service delivery efficiency.

You will play a pivotal role in managing day-to-day operations, handling integration processes with external partners, and ensuring smooth collaboration between agencies, technical teams, and vendors.

Key Responsibilities

Operations & Project Management

• Oversee the operational functionality and reliability of the One Service system, ensuring optimal system uptime and performance

• Act as the primary operations lead for issues, enhancements, and release coordination

• Monitor key performance indicators (KPIs)and track service levels, implementing corrective actions where necessary System Integration & Stakeholder Coordination

• Manage the integration process for external systems (e.g., agency and Town Council backends) with one Service

• Ensure smooth onboarding, system upgrades, and data flow management between agencies and third-party systems

• Coordinate across internal and external technical teams, including vendors, agencies, and Town Councils, ensuring seamless communication and alignment Change, Incident, and Release Management

• Support and manage incident response and resolution for system-related issues, ensuring clear communication and timely resolution

• Coordinate change management and release processes, including testing, deployment, and stakeholder communications

• Conduct post-incident reviews and recommend operational improvements Stakeholder Management

• Serve as the main liaison for third-party vendors and system integrators, managing escalations and service delivery

• Act as the lead for client relationship management with agencies and Town Counc