Customer Success Manager - Flemish Speaker H/F

MotorK. Driving the AI revolution in automotive. MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent. We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems. We're looking for a Customer Success Manager to join our Customer Success team to be based in our Antwerp office. This role would require a relocation to Belgium. The Role The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will: - Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership. - Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer's digital strategy and signed SLA. - Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution. - Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals. - Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method. - Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates.