Customer Success Manager - Supply Chain

**Location**: Remote **Openings**:2 **Type**: Full Time (3-month contract) **Job Location**: Open to all LATAM locations. **Role Overview**: Altrio Consulting is recruiting an experienced Customer Success Manager to support a global SaaS platform used by large enterprise customers on a 3-month contract engagement. In this role, you will work closely with customers to ensure they achieve meaningful outcomes from the platform while driving adoption, retention, and expansion opportunities. This is a highly consultative role where you will act as a trusted advisor to your customers, helping them solve operational challenges, improve performance, and extract maximum value from the product. Because the platform is deeply connected to logistics and supply chain operations, experience in the logistics or supply chain industry is highly valuable for understanding customer workflows, operational challenges, and performance metrics. You will collaborate closely with Sales, Product, and Operations teams to ensure customers are successful throughout their journey. **Key Responsibilities**: - Own the overall relationship with assigned enterprise customers, including adoption, usage, retention, and satisfaction - Build strong consultative relationships and serve as a trusted advisor to customer stakeholders - Help customers define success metrics, KPIs, and measurable business outcomes - Deliver regular business reviews with customer leadership to assess progress and identify opportunities - Identify expansion opportunities within existing accounts and partner with Sales to drive growth - Guide customers on best practices to maximize value and product utilization - Advocate for customer needs internally and collaborate across teams to resolve issues - Manage escalations and ensure timely resolution of customer concerns - Support customer advocacy initiatives and help cultivate strong customer champions **Qualifications**: - **English fluency is required**. Bilingual proficiency is a plus - **6+ years of experience** working with enterprise customers in **Customer Success, Account Management, or similar roles within a SaaS company**: - Experience managing complex customer relationships and driving long-term retention - **Background or familiarity with logistics, supply chain, or transportation technology strongly preferred**: - Strong ability to prioritize and manage multiple accounts simultaneously - Excellent communication and stakeholder management skills - Ability to work cross-functionally across sales, product, and operations teams - A proactive mindset with strong problem-solving skills - Ability to travel occasionally as needed **Why This Role Is Interesting** This role offers the opportunity to work with large enterprise customers solving real operational challenges. If you have experience in logistics or supply chain environments, you’ll be able to directly connect the platform’s capabilities to real operational improvements for customers. This 3-month contract is ideal for a seasoned Customer Success professional who can quickly build relationships, drive value with customers, and help ensure strong adoption and satisfaction in a short timeframe. **About Altrio Consulting** Altrio Consulting connects top talent from Latin America with fast-growing technology companies in the United States. For over 15 years, we’ve helped professionals build international careers while helping our clients scale with exceptional remote teams in areas such as customer success, product design, engineering, and project management. Working with Altrio means joining a global community where your expertise is valued, your growth is supported, and your work makes a real impact. Our roles combine the best of both worlds: the stability and culture of leading US-based companies with the flexibility and opportunity of working remotely from Latin America.