edXVerified partner
Partner course provider
Courses and programmes from universities and institutions worldwide.
Remote Customer Support & Operations Associate
Pearl Talent•Philippines•🌍 Remote
Full-timeMid Level
👁️ 0 views•📝 0 applications•Posted 9/18/2026•Expires 11/17/2026
Get alerts for roles like this
More Remote Customer Support & Operations Associate roles in Philippines — straight to your inbox. No account needed.
Applying to this role? Tailor your résumé to this job description in one click, then download it clean — no watermark, no subscription.
Job Description
Work From Anywhere in LATAM or the Philippines Work Schedule: EST | 10:00 AM – 6:00 PM (Monday–Friday) About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.
Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.
Hear why we exist, what we believe in, and who we're building for: Watch here: About the Client A fintech company providing enterprise-grade financial infrastructure for clinical trial participant reimbursement is hiring a Customer Support & Operations Associate to own US-timezone support coverage and keep a growing global support operation running smoothly.
The company serves pharmaceutical sponsors, clinical research organizations, and research sites worldwide through managed service, white-label SaaS, and embedded integration models.
The team is lean and collaborative, with documented SOPs, templated workflows, and an AI-powered triage tool in deployment — built for someone who wants ownership from day one.
About the Role
This role is 75% customer support and 25% operations.
Day-to-day, you'll monitor multiple Zendesk inboxes and respond in writing to clinical trial participants, research site staff, and enterprise clients — adapting templated responses to each audience and escalating with clear context when a query needs payment provider data or specialist input.
The operations side covers month-end invoicing in QuickBooks, reporting, and equipment and admin coordination. Success means every query acknowledged or resolved within one business day, disciplined inbox hygiene with no dropped threads, and confident, autonomous ownership of the US-hours support function.
Core Responsibilities Customer Support (Zendesk) Monitor multiple support inboxes and respond to participant, research site, and client queries within a one-business-day SLA. Adapt templated responses based on business model and audience context. Esca
Required Skills
Clinical ResearchClinical TrialsCustomer ServiceInvoicingLeanQuickBooksZendesk
Partner picks for Remote Customer Support & Operations Associate in Philippines
Matched to the skills this page calls for and the candidate's location.
- UdemyVerified partnerPartner course provider
A marketplace of instructor-created courses across technology, business and creative skills.
- Partner course provider
University and industry courses, professional certificates and online degrees.
Partners are ResumeKart affiliates or institutes it works with; ResumeKart may earn a commission when a candidate enrols. Placement is decided by relevance, not payment. How ResumeKart earns
Similar Jobs
Other open roles matched to this job's skills and location.
Remote Customer Service Representative (US Hours)
Pearl Talent
🌍 RemoteFull-time
Product Support Specialist CSR
1840 & Company
🌍 RemoteFull-time
Remote Customer Operations Specialist - Email, Chat, & Phone
LC GROUP
🌍 RemoteFull-time
Remote Customer Support Specialist - Non-Voice
Paired
🌍 RemoteFull-time
Product Support Specialist (Customer-Facing) | Remote - PH
Smart Apartment Data
🌍 RemoteFull-time
Tier 1 - Support Agent
PadSplit
🌍 RemoteContract
Prepare to Win This Role
Everything you need to ace the interview and negotiate top-of-band compensation.