Remote Customer Support Specialist - Non-Voice

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills.

Our mission is to provide great jobs to gifted people, regardless of location. About the Client Our client is a rapidly scaling direct-to-consumer lifestyle apparel brand built on the mindset of living with intent — we don't just sell gear, we enable a lifestyle: Die on Empty.

Our customers are loyal, our drops sell out, and we're building something meaningful. Here's what makes this role different: we fulfill everything ourselves. No 3PL, no outsourced warehouse — we own the building, the boxes, and every order that leaves the dock. As Cove scales, that operation must evolve just as fast.

We're looking for a sharp, execution-driven leader to own the physical side of the business and build the engine that gets us to the next several multiples of scale.

About the Role

We’re looking for a warm, friendly, and highly customer-centric Customer Service Agent to join our team and serve as a key point of contact for customers across multiple support channels.

This is a high-volume customer service role, handling 100+ customer interactions per day across email, live chat, SMS, and social media.

The ideal candidate is naturally empathetic and engaging, knows how to connect with customers on their level, and can consistently deliver a positive customer experience while working at a fast pace.

We’re looking for someone who is reliable, consistent, and self-sufficient—a person who can maintain strong attendance and shift adherence, manage a demanding ticket volume, and perform effectively without requiring extensive additional training or supervision.

Note that the schedule is as follows: Wednesday–Sunday (Mondays and Tuesdays off) 11:00 AM–7:30 PM PDT .

Responsibilities

Respond to customer inquiries through: Email Live