Customer Success Manager (West Coast)

About Routeware, Inc. Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs.

Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place. Based in Austin, Texas, the company employs a distributed team across North America and the UK.

Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment.

Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative. Our Mission: Transform waste collection to drive a better future for generations to come.

Our Values: Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.

Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.

Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

Position Overview As a Customer Success Professional, you will help municipalities and haulers leverage digital communication and fleet management software, as well as hardware solutions to better their solid waste management operations.

Leveraging a best practice model, you will guide customers along their journey to be successful in their goals, ensure they renew their subscriptions, and grow their product portfolio. You will: Take ownership of ~100 customers assigned to you and are ultimately respo