Operations Manager

Operations Manager Location: Sao Paulo, DF, BR, 04543-907 Brand: HSBC Area of Interest: Closing Date: Hybrid Worker Date: 9 Sept 2026 **Job description** **Responsibilities:** + Perform activities related to Risk & Control Framework such as control monitoring, review and testing; + Manage Internal Events across Operations teams including escalation, root cause identification, business impact analysis and define/address action plans to avoid recurrencies; + Register the Internal Events, Issues and Actions into Helios System and prepare the Closure Packs once steps are completed; + Act as Third Party Engagement Management performing the oversight of the Operations Engagements in OneTPM system; + Gather Metrics & Indicators from Operations teams, compile the data to be presented in the Local and Regional Forums (BCC and others); + Business Management supporting FRP Process with the bottom-up and work force plan; + Reconciliation production, breaks reporting, investigation and resolution monitoring, and monthly substantiation.

**Expected Skills:** + English - Advanced Level; + Office Package - (Excel Advanced Level); + Power BI; + Programming (SQL, Pyhton, Access) + Analytical thinking; + Well Organized; + Good communication skills; + Teamwork Ability.