Enterprise Project Manager

The Opportunity At Vocus, we're helping organisations connect, transform and grow through Australia's most critical network infrastructure and enterprise technology solutions. As an Enterprise Project Manager based in one of main capital city locations, you will lead the end-to-end delivery of medium to large and complex customer projects across telecommunications, network transformation and SD-WAN environments. Acting as the primary delivery lead, you'll partner closely with customers, technical specialists, operational teams and vendors to deliver successful outcomes that meet scope, schedule, budget and quality objectives. This is a high-impact role focused on driving exceptional customer experiences while ensuring strong governance, proactive stakeholder engagement and successful project execution from initiation through to operational handover and closure. What You'll Be Doing • Lead the delivery of medium to large and complex enterprise telecommunications and technology projects from initiation through to implementation and closure. • Develop and manage project plans, schedules, budgets, resourcing requirements and delivery dependencies. • Establish effective governance frameworks, including project meetings, executive reporting, decision management and escalation pathways. • Act as the primary project contact for customers, maintaining regular communication and strong stakeholder relationships throughout the project lifecycle. • Coordinate cross-functional delivery teams including Sales, Solution Architecture, Service Delivery, Engineering, Operations, Customer Success and external partners. • Identify, manage and mitigate project risks, issues, dependencies and change requests. • Lead implementation, migration and cutover activities for network transformation and SD-WAN deployments. • Monitor project performance and take corrective actions to ensure successful delivery outcomes. • Manage third-party suppliers and delivery partners where required. • Support continuous improvement initiatives and contribute to the evolution of Enterprise PMO practices and standards. • Mentor and support Project Coordinators and less experienced project professionals. What Success Looks Like • Projects delivered safely, successfully and in line with agreed scope, schedule, budget and customer expectations. • Strong governance, accurate reporting and effective stakeholder engagement across all project phases. • Proactive management of project risks, issues and dependencies. • Successful transition of services into operational support with appropriate documentation and handover. • High levels of customer satisfaction and confidence throughout project delivery. • Effective financial management, forecasting and commercial oversight. • Continuous improvement through lessons learned, knowledge sharing and adoption of best practice delivery methodologies. What You'll Bring Essential • Proven experience delivering medium to large or complex customer-facing projects within telecommunications, technology, network services or similar environments. • Strong understanding of project delivery disciplines, including scope, schedule, budget, governance, risk, issue, dependency and change management. • Demonstrated ability to manage multiple concurrent projects while maintaining strong customer relationships and delivery outcomes. • Highly developed stakeholder management skills with experience engaging technical, operational, commercial and executive audiences. • Strong written communication, reporting and project documentation capabilities. • Sound commercial acumen with experience in forecasting, cost management and commercial impact assessment. • Exceptional problem-solving, negotiation and escalation management skills. • Ability to work autonomously, exercise sound judgement and take accountability for project outcomes. • Proficiency across Microsoft 365, Microsoft Project and contemporary project delivery tools. • Project Management qualification or equivalent professional experience. Desirable • Experience delivering WAN, SD-WAN, SASE, cloud connectivity, voice, fibre, security or managed network solutions. • Experience leading customer migrations, service transitions and complex cutover activities. • Exposure to enterprise, government, healthcare, mining or other large-scale customer environments. • Knowledge of IT service management and operational handover practices. • Experience with enterprise delivery, CRM, financial or service management platforms. • Familiarity with leading SD-WAN and SASE technologies, including Fortinet, Cisco Meraki or similar platforms. What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: • Diverse and dynamic teams with a supportive and inclusive culture. • Supportive career development plans with comprehensive ongoing training, support, and development opportunities. • Flexible hours and a hybrid working environment • Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. • Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more. • Study assistance programs to excel your personal growth, learning and development. • Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment. About Us As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities. Ready to take the next step? If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them! We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability. If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.