Tech Functional Project Manager - Retail

Functional Title: Tech Functional Project Manager Position Location: Delhi NCR Areas of Impact: - End to end Project governance - Stakeholder Management - Execution for Technology Initiatives - Vendor Management - Integration of Modern AI Tools Purpose: We are looking for a Tech Functional Project Manager who can bring structure, clarity, and strong execution to our technology initiatives. With SaaS-led ecosystems becoming core, this role will work closely with the Head of ERP & Infra and CIO to drive projects across ERP, e-commerce, integrations, and security. Key Responsibilities: - Drive end-to-end project governance across ERP, e-commerce, IT systems, and cybersecurity initiatives - Act as a bridge between business, tech teams, and external partners/vendors - Lead ERP implementation planning, readiness, and execution support - Manage IT ticketing systems rollout & Other value-added solution onboarding to user adoption and process optimization - Oversee e-commerce platform implementation and ecosystem integrations - Drive integration of modern AI-based tools (custom & ready solutions) across business use cases - Ensure the right balance between build vs. ready-to-use (SaaS) solutions - Track timelines, risks, dependencies, and delivery quality - Run structured reviews, reporting, and stakeholder communication - Maintain strong documentation, MOMs, and governance discipline Must have experience: - Proven experience in ERP implementation projects - Hands-on exposure to modern retail & e-commerce ecosystems - Experience in integrating SaaS platforms and third-party systems - Exposure to AI-based tools/solutions implementation (custom or ready platforms) - Experience with technology value-added system implementation & adoptions - Basic exposure to cybersecurity projects or governance frameworks Preferred Experience: - Experience in luxury or premium retail technology environments - Consulting experience in retail/e-commerce digital transformation projects - Exposure to platforms like Shopify, Magento, Zoho, or similar ecosystems - Experience managing multi-vendor and cross-functional delivery environments Core Skills: - Strong techno-functional understanding of complex tech rollouts - Ability to balance build vs. buy decisions practically - Excellent stakeholder management (internal & external) - Strong communication skills, especially with senior leadership - Ability to drive closure, not just coordination - Structured, detail-oriented, and execution-focused Experience: - 8 - 12 years (flexible for the right candidate with strong retail-tech exposure) What Will Make You Successful: - Ability to bring order to complexity and drive outcomes - Comfort working with CXO-level stakeholders - Ownership mindset with high accountability - Focus on quality execution and long-term scalability