Tata Motors - Senior Manager/Manager - Territory Sales - EV/PV Segment

: Purpose of the Role: The position will be responsible for driving retail sales of Passenger Electric Vehicles to personal customers in assigned regions to achieve business objectives in terms of volumes, market share and customer experience. The incumbent is to provide focus to EV retail efforts, including market activation, tie-ups, customer and pipeline management, addressing the lack of focus for EV retail in a primarily ICE focused dealership structure and limited EV ecosystem development and activation for personal segment buyers. Job Responsibility: 1. Driving EV/PV Retail Sales volumes and Market Share: - Deliver Retail targets for the city/region through dealership as well as alternate channel sales teams. - Direct responsibility of managing sales in Store-in-Store/Experience Centre's. - Micro-market activation: Identify, optimize and conduct micro market activations within the region to optimize lead generation and conversion. - Interface with dealerships through PV TSMs to seek dealer support and ensure dealer focus to achieve retail targets. - Optimize test drives and conversion through special initiatives executed through dealers and alternate channels. - Develop market intelligence on customer preferences, competitor offerings, key opportunities, etc. and share with Head EV/PV Retail Sales. - Develop and manage region specific tie-ups to increase value proposition of EV/PVs. 2. Manage Customer Relationships: - Engage frequently with EV/PV customers and serve as first point of escalation for customers (adhering to SLAs). - Share feedback with Charging Solutions and Customer Experience teams. 3. Team Management: - Monitor Sales funnel and direct Product Specialists to manage pool of TML Sales executives deployed in alternate sales channels to take appropriate follow-up actions to ensure retail customer satisfaction. - Onboard and manage product specialists across relevant sales channels. Stakeholder Profiles and Nature of Interactions: 1. Internal: - Regional Customer Care Manager: Specific service campaigns/communicate service-related issues being faced by retail customers in the region. - Sales Planning: Providing inputs on the sales forecast and tracking delivery. - Zonal Retail Marketing: Align on EV specific offers. - Charging Solutions/Customer Experience: Communicating product/service feedback received on-ground to charging/customer experience team. - PVBU TSM: Interface with TSMs to seek dealer support and ensure dealer focus to achieve retail targets. 2. External: - Channel Partners: Direct feedback/daily assistance to them to sort issues. - Financial Institutions: For financial offerings as required by retail customers (along with RCFI, at times directly). Desired Candidate Profile: - Education: B.E/ B. Tech (Full Time) and Graduate + MBA Full Time Only. - Relevant Experience: 5 - 15 years of Sales and Marketing experience with a focus in EV/PV sales. - Understanding of Competition Product Portfolio and own competitive advantage. - Ability to communicate with learned and environmentally conscious set of Customers. - Experience in Value Selling concept of Sales. - Ability to lead and manage teams and achieve targets; drive product specialists and dealerships to achieve retail targets. - Strong Oral and written communication with good fluency in English language and local language of relevant city/region. - Ability to guide teams in prioritizing and managing customer pipeline without losing sales. - Strong planning and problem solving skills to create city specific market activation plans, tie-ups and customer schemes. - Knowledge of EV/PV sales process and sales resource allocation. - Ability to influence colleagues/other BU manpower without direct reporting relationship. - Strong sales team leadership experience/skills, evidenced through track record or references. - Strong experience in Retail customer management, handling escalations and working with multiple internal stakeholders etc. - Good technical knowledge of EV/PV products along with product features. Skills and Competencies: - Effective Communication and Influencing Skills. - Ability to drive teams to meet targets. - Result Oriented approach. - Accountability and Ownership. - Ability to change user behavior. - Data Driven.